Help and FAQs
Using Skillora
No. Searching, profiles, requests, messages, reviews and referrals are free. Skillora does not take payments or commissions; you pay the provider directly, as you agree.
No. "Use my location" asks your phone only when you press it. You can always type a town, area or landmark instead. Your location is used for that search and not stored unless you save a place.
While Skillora grows, a few clearly labelled sample profiles show how the platform works. They are fictional, cannot be contacted, and their reviews are samples.
By a balance of distance, match to the service and skill, availability, reviews, checked credentials and responsiveness. Each card lists its main reasons. See Safety and verification for details.
Try a wider radius, another day, or a related service. Skillora never invents providers to fill the list.
Jobs and quotations
Open a provider's profile and press "Request service". Describe the job, add photos and choose a date. The provider is notified.
Requests expire after 48 hours (3 hours for emergencies) so you can ask someone else.
Yes: choose "Ask for changes" and say what you need. The provider can send a new version; every version is kept in the job history.
Open the job and choose "Raise a dispute" (up to 7 days after completion), or report it. Skillora staff will contact you both.
Providers
Add a headline, at least one service and your location. A photo, skills, hours, prices and work photos make your profile stronger.
Upload your documents under Credentials. Staff check them and record the result. Uploading alone does not verify anything.
Licensed health services appear only after staff check your current practising licence. Upload it under Credentials.
Never. Customers see your area and an approximate distance.
Account and privacy
Settings → Delete account. Your personal details, photos and documents are removed; job records stay for the other party under "Deleted user".
Yes: Settings → Download my data.
Use "Forgot password" on the sign-in page to get a reset link by email. Phone-only accounts can contact support.
Still need help? Contact the Skillora team.